🏡 Understanding the Warranty Process for Your Ultra Home
Congratulations on your new Ultra Living home! 🎉 As you settle in, it's important to understand the warranty process that keeps your home in top shape throughout your first year.
đź“© 1. Initiating the Process
Around 9 months after handover, you’ll receive an email from our Client Care team.
This message will:
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Let you know your 12-month warranty process is starting
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Include a link to submit any items you wish to have reviewed or repaired
đź“ť 2. Preparing Your Warranty Request
Take a couple of weeks to carefully walk through your home and note down any concerns.
When you’re ready:
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Complete the online form
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Aim to submit it before your 10th month
This gives us time to coordinate any supplier-related claims that fall under their warranty timelines.
🧑‍🔧 3. Warranty Assessment Appointment
Once your list is received, our Warranty Manager will:
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Contact you to schedule an inspection after the 12-month mark
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Allow you to email any last-minute items right up until your appointment
🛠️ 4. Follow-Up and Repairs
After your inspection:
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You’ll get a follow-up email within a few weeks
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It will outline what’s approved for repair
Repairs will generally be completed within 1–3 months, depending on trade availability. -
Some trades may reach out directly to arrange access
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Others will be coordinated through Client Care
âś… 5. Completion Notification
Once all approved items are completed:
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You’ll receive a final confirmation email from Client Care
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Occasionally, the Warranty Manager may inspect the finished work in person
🤝 Need Assistance?
If you haven’t heard from us by your 10th month after handover, please reach out:
📧 clientcare@theultragroup.com.au
We’re here to help and make sure everything stays smooth and stress-free! 🏠✨